Sometimes, Google places a pin too far from the actual mission for it to register in the app when you arrive. If this happens to you, don't worry!
Please try the website version of our app (https://tinyurl.com/BrandAgentLogin). The website version does require a consistent internet connection and will use the same username and password as the app!
Please note that it is not a "Cure-All", but should be a workaround for the issue at hand.